A crisis communications plan should be included in which document?

• A. Airport emergency plan
• B. Airport security plan
• C. Continuity of operations plan
• D. Incident action plan

Answer: (A)

During emergencies, coordinating what is communicated to staff, partners, and the public is essential. The document that captures the airport’s overall response, including public information, notification procedures, spokesperson roles, and interagency coordination, is the Airport Emergency Plan. Placing the crisis communications plan there ensures a unified message and a predefined process for releasing information, which supports situational awareness and public trust.

Other documents serve different purposes. The continuity of operations plan focuses on keeping essential functions running and may include some communications considerations, but it isn’t the primary place for crisis messaging. The incident action plan guides on-scene operations for a specific event rather than organization-wide communications. The security plan concentrates on preventing and mitigating threats and does not provide the broader crisis communications framework.