During a major incident, what is the primary role of the Joint Information Center?

• A. Coordinate public information for the incident
• B. Oversee flight operations
• C. Direct security protocols
• D. Manage baggage handling

Answer: (A)

The main thing being tested is how public information is managed during a major incident. The Joint Information Center is the hub that coordinates all public communications about the incident, ensuring messages are accurate, timely, and consistent across all outlets and spokespersons. It brings together the information from incident command and different agencies so the public, media, and stakeholders receive one clear, unified picture, reducing confusion and rumor. This function is about messaging, media relations, and information sharing, not operational tasks. The other options relate to activities outside information coordination: flight operations are about aviation or air operations, security protocols belong to security or protection functions, and baggage handling falls under logistics or support operations.