If a reporter asks for information and the main PIO is unavailable, which action best aligns with standard incident communications?

• A. Direct them to the Public Information Officer
• B. Answer on the reporter's behalf yourself
• C. Provide non-verifiable details
• D. Decline all comment

Answer: (A)

When a reporter asks for information and the main Public Information Officer is unavailable, directing the reporter to the Public Information Officer (or the designated alternate) is the proper action. The PIO is the official source for incident details and will provide verified, coordinated information, keeping the message consistent across outlets. Answering yourself or sharing non-verifiable details can lead to inaccuracies and damage credibility, while declining comment can stall coverage and appear unhelpful. Directing to the official spokesperson ensures the information released is accurate and authoritative.