Who do airport Directors/Managers ultimately serve?

• A. Governing Board
• B. Passengers
• C. Airlines
• D. FAA

Answer: (A)

Airport directors and managers are accountable to the governing board or authority that oversees the airport. This board represents the public interest and sets policy, budget, and direction for the airport. The director then runs the airport within those policies, managing operations, safety, finances, and staff, and reports back to the board. While passengers, airlines, and regulators like the FAA are important stakeholders and influence the environment, the ultimate responsibility rests with the governing board that created and funds the airport.